Mistakes are inevitable in any human-driven system. The response depends on the gravity of the mistake, whether or not it is a repeated mistake, or if attempts were made to conceal the mistake.
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It is often said that success in business is all about having a clear and effective strategy. This is especially true for businesses with a complex or matrix organizational structure, which can be difficult to manage without effective upline management and governance system.
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Do you ever feel like you can't stop worrying? That you overthink every decision and can't seem to get out of your own head? If so, you're not alone. Overthinking is a common problem that many people face.
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There is a significant gap between managing people and leading people in an organisation. Many individuals are unaware of this fact and operate under the false assumption that holding the position of manager immediately makes them a leader.
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People can get inspired by the skills, capabilities, accomplishments, traits and the collaborative and inclusive manner in which the leader engages, enables, and empowers his/her team.This inspiration and motivation can push them to higher levels.
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When we reflect on the difficulties that we have overcome in the past, continue to overcome in the present, and will continue to overcome in the future, we cannot help but feel dejected at times.
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Working at a fast-food restaurant is not something to be ashamed of. In point of fact, many people who work at fast-food restaurants have learned significant skills and capabilities that they may employ in their future professions. These skills and capacities include things like time management and customer service.
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Self-esteem is your overall opinion of yourself — how you feel about your abilities and limitations. When you have healthy self-esteem, you feel good about yourself and see yourself as deserving of the respect of others. When you have low self-esteem, you put little value on your opinions and ideas. You might constantly worry that you aren't good enough.
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So if you're ever faced with the dilemma of hiring someone who exceeds your own abilities, don't be afraid to take the plunge. It might just be the best decision you ever make.
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If you've ever been in charge of a team, then you know that motivation is key to success. But what do you do when one or more of your employees seem uninspired? It can be difficult to figure out how to get them motivated, but don't worry — we're here to help! In this article, we'll discuss the reasons why employees may lack motivation and suggest strategies for overcoming each obstacle. Let's get started!
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You can't be a beacon if you show your shortcomings. If people see that there are cracks in the foundation, they'll lose faith and enthusiasm for what's ahead - how will you lead them when you yourself are lost?
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There seems to be a sudden interest in Employee Experience lately. Is it that somehow organizations just realized that employees are important and they are actually essential to the well-being of an organization? Or is it that the organizations are having challenges with Revenue, Profits, and Client Experience and they are starting to realize that disconnected employees are contributing to this? There is nothing like losing money to finally force action.
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If you've ever had a boss who suddenly turns against you, excluding and ignoring you until you feel like you're shut out of the company, then you know how difficult it can be to deal with. It's natural to feel frustrated, confused, and even angry. It can also have a profound impact on you.
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According to Tim McClure, when passionate employees become quiet, it usually sends a signal that the work environment has become very dysfunctional.
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Why do organizations resort to technology and tools or processes and procedures whenever they struggle with operational issues? Well, perhaps because it's easier than focusing on people. Which most organizations talk about, but rarely focus on.
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You can change your attitudes by changing the way you behave. It's been said before that our thoughts and feelings influence how we act, but it turns out behaviour also has an effect on what kind of person someone becomes- to some degree at least!
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A lot of discussions lately about how a leader's primary job is to take care of the people. Is this correct? Is there more to being a leader? Lets explore this further in our discussion.
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How many of you respond right away when your kids or friends call/text you? Even if you are busy, how many respond with "can't talk right now"?However, how many of you, when you call/text the same people, don't hear back for hours/days and in some cases never?
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Make your masters appear more brilliant than they are and you will attain the heights of powerWhen it comes to power, outshining the master is perhaps the worst mistake of all.Never take your position for granted and never let any favours you receive go to your head.
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Mistreating colleagues can have serious consequences in the workplace. However, some employees are able to get away with it more than others. This is because high performers or employees with close relationships with their bosses are less likely to face consequences for their rude behaviour.
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In order for an organization to be successful, it is important for the leader to look to the future and develop a vision for where they want the company to go.
Learn More >There is a common misconception that leaders should only be thoughtful and deliberate. That they can't make decisions based on their gut instinct.
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What does happiness mean to you? This is a question that people have been trying to answer for centuries. Some might say that happiness is a state of mind, while others might believe that it’s more about being content with what you have.
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Every individual has a unique backstory that shapes them into the person they are today. Though our experiences may differ, we all have endured trials and tribulations that have made us stronger.
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You might want something more than just a steady paycheck and health benefits; you want more than that from your career. You want to feel passionate about your work, you want to feel like you are adding value, and you want to feel excited to go to the office each day.
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"You can be whatever you want to be." This phrase is often repeated to children and adults, and although it's meant to be inspiring, I believe it's the root cause of many people's dissatisfaction.
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Discrimination can be a very harmful thing in the workplace. It can lead to tension and conflict, it can make people feel uncomfortable or unwelcome, It can lead to a hostile and unproductive work environment, and it can ultimately cost businesses money.
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A Solution in Search of a Problem: Why We Buy What We Don't NeedIt's happened to all of us at some point. I recall nearly every time I visit Rona, Home Depot, or Home Hardware, I go in for one thing, and I end up leaving with many other things.
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In this instalment of the 10 Minute Coffee Run Series, we'll discuss the role that beliefs play in both success and failure, as well as how your mindset shapes the world around you.
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It's easy to place blame on others when something goes wrong. After all, it's not our fault, right? Wrong. Taking responsibility for your actions is one of the most important things you can do in life - both professionally and personally.
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Most of us want work that’s meaningful: We want to feel that our jobs make a difference to other people and that we are contributing to the greater good.
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What are the qualities that define you? What do other people see when they think of you? To be successful in life and in business, it is important to know yourself – your limits, as well as the things that you really like doing and the goals that you truly want to accomplish.
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There's no shame in making changes in your life - we all do it. But be sure that you're doing it for the right reasons, and not because someone treated you badly.
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When you begin working for a major corporation, you quickly realize that you are nothing more than a number to the organization. Accepting this fact may be challenging.
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We've all heard the saying "micromanagement doesn't help anyone." And it's true. Micromanagement can actually be quite harmful to an organization.
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When we manage by numbers, at some point, our people start to become just numbers. And when our people start to realize that they are just numbers, that is when you will see a decline in performance.
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Implementing organizational change that recognizes the significance of employee engagement, enablement, and empowerment mechanisms is crucial for achieving success. A system that seeks to comprehend how and why employees think and feel a particular way, as well as how these thoughts and feelings translate into actions or inactions.
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Choice is a potent force. It is something we all possess, yet we frequently take it for granted. It is the capacity to decide and act on our own behalf. It is the liberty to select between several alternatives, to alter or maintain one's direction. Although we may not recognise it, we do have a choice. The question is whether we will exercise this choice.
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An anchor prevents a ship or boat from being blown around by the wind and waves. Anchors are crucial to a ship's stability, direction, and avoidance of dangers like rocks and reefs in the face of storms. When a ship is in a well-guarded harbour, it is still possible to become lost, run aground, and finally capsize.
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In order to advance in our careers, most of us turn to formal education in the form of business or technical degrees and certificates. We supplement these with some HR-related courses, usually due to mandatory learnings. All of these are great options.
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When you're confident, taking centre stage is considerably less of a challenge.Self-Confidence also allows us to make room by stepping aside so other people can have opportunities to shine as well.
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Growth is never comfortable. It’s always a challenge to our beliefs and assumptions, no matter how strong we think they are.
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Today I was watching Barney Miller, and during a conversation with Wojo and Dietrich, Barney poured Wojo a cup of coffee before pouring himself a cup. Dietrich already had one.
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I must admit, a lot of the issues I have faced had to deal with assertiveness. Whether it was in my marriage, at work, in social interactions, or in everyday life encounters.
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"You're your own worst critic," goes the cliché. Most of us are harsh on ourselves, especially if we think we don't' measure up' in some manner - in our achievements, work or education, social standing, relationships, attractiveness, body image, financial position, etc.
Learn More >When you tap into the power of self-belief, there’s no limit to what you can achieve. All it takes is a willingness to believe in yourself and your ability to make a difference in the world.
Learn More >It’s always a challenge to our beliefs and assumptions, no matter how strong we think they are.That’s why it’s so important to constantly question ourselves, to explore new possibilities and to find new ways of thinking.
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When you first get on the highway, it might be a scary experience. It's difficult having to negotiate high-speed traffic and not knowing where your next exit is or which ramp will get you off this beast alive!
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You're not the only one. Many people find themselves at a crossroads, unsure of which path to take next. I imagine there are many people in this vast, complicated world with no one to guide them. The world of work is a confusing and often treacherous journey.
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There is little doubt in anyone's mind that the vast majority of posts on LinkedIn are of a technical and business nature. Yet, it is easy to forget that employee engagement, enablement, and empowerment are key components of a business’s success.
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The way you make people feel is more important than what you are actually saying. The way we communicate with others is not just to share our thoughts or talk about the things that are happening in our lives.
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Challenges. We all face them at some point in our lives, and they can come from a variety of sources. Maybe another person has caused us pain, or we've made a mistake that we can't seem to forgive ourselves for.
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Procrastination got you down? Feeling uninspired and unmotivated?You're not alone. Millions of people struggle with getting started on their work, especially when they don't feel inspired. But there's a solution! The answer is to Get Up and Do it! Especially when they don't feel inspired.
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Life is unpredictable. You never know what's going to happen next. But that doesn't mean you're powerless. In fact, you have more power than you think. You can choose how to react to the events in your life, and that makes all the difference.
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What if I told you that failing can be one of the most important things you'll ever do in your life? That it can help you learn more about yourself and what really matters?
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It is possible to practise mindfulness even in times of extreme distress by becoming aware of the actual experience as an observer, using mindful breathing and focusing our attention on it, and mindfully listening to the distressing thoughts, recognizing them as mere thoughts, breathing with them, allowing them to happen without believing them or arguing with them.
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Do you have a colleague who makes your life at work miserable? Whether they embarrass you in front of others, make you feel belittled, treat you unfairly, or limit your growth? Dealing with these bullies can be difficult, but it's important to confront them head-on.
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I recall moving in circles some 23+ years ago, when it was clear that I was the least accomplished person there. While others chatted about their expensive clothes, shoes, watches, vehicles, homes, and salaries, among other things. All I had were the wages from the hotel/meat factory where I worked and the ditches I dug while laying fibre optic cables to support my wife and newborn baby.
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Merriam-Webster defines empowerment as "the act or state of empowering someone." But this definition does not address what happens when you already have the power but don't know it or don't know how to use it. Empowerment begins with self-empowerment. It is the act of empowering yourself so you can achieve your goals and be who you want to be.
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Pressure Cooker. It's the appliance that can take tough, slow-cooked meals and make them into something much more manageable in a fraction of the time. You put in your ingredients, set the timer, and walk away. The pressure builds until...BOOM! Dinner is served.
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It's easy to let other people’s actions affect how we feel about ourselves. But remember, no matter what anyone else does or doesn't say to you-you are always in control of your own thoughts and feelings!Don’t let others' actions dictate who we truly are because there isn't anything wrong with being different from them.
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Self-service is an important part of many digital transformation initiatives, but it's not always easy to implement. The promise of self-service is a seductive one.
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When it comes to fixed price projects, there are a lot of things that need to be taken into consideration in order to ensure profitability and manage risk.
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The dispatch rate from the service desk to other teams is crucial since it indicates the efficiency of the desk.
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The term leadership gets thrown out quite a bit. However, what does it mean when someone says you are a good leader or what does it mean when someone says you have good leadership qualities?
Learn More >In the previous blog, we talked about the 4 leadership qualities that every leader must possess. We discussed why leadership is essential and how it can positively impact your business.
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Every organization experiences turnover or attrition. It is simply a fact of life. However, how you deal with it can make all the difference in the world.
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Operational Management is a fundamental part of any organization and it plays a vital role in the success of the organization.
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Organizational success is dependent on implementing organizational change that understands the delicate and essential interactions between management systems, technology, and processes. but also realizes the importance of an effective employee engagement, enablement, and empowerment system.
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First Line Managers are critical to the well-being of an organization as they directly manage and have great influence over employees who perform the day to day operational work.
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Service desks that don't have a handle on their Cost per Ticket are missing out on an important metric. Service and support managers need to know their Cost per Ticket in order to measure the success of their service desk.
Learn More >Mindfulness can help you withstand the worst of times. When we're faced with adversity, taking a few minutes out to be mindful will allow our minds some much-needed relaxation and distraction from stressful thoughts that might otherwise consume us species and throw things off balance!
Learn More >The desire to reclaim the seat caused some complications. While I will not go into detail. I want to share with you all the hazards associated with relentlessly pursuing that coveted seat at the table. Pursuing that seat could have a profound effect on you.Maintain your individuality.
Learn More >Do you have a colleague who makes your life at work miserable? Whether they embarrass you in front of others, make you feel belittled, treat you unfairly, or limit your growth?
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Feeling anxious about the future?You're not alone. A lot of people worry about what's to come, but there are ways to deal with that anxiety. One way is to focus on being more mindful and accepting what's happening in the present moment.
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Do you ever feel like your thoughts are just out of control? That they are swirling around in your head and you can't seem to shut them off?
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No one should have to deal with discrimination or unfair treatment at work, but unfortunately, it happens all too often. If you are experiencing any of the issues listed above, don't panic!
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Money is a powerful motivator. It has the ability to make us do things we never thought possible. We all want to be successful and have a comfortable life, but chasing money over happiness can be dangerous. We are so focused on acquiring things to make ourselves feel better that we often sacrifice our health, our relationships, and even our own happiness.
Learn More >We all face it at some point in our careers—the pressure to get things done, to meet deadlines, to perform under scrutiny. For some of us, this pressure cooker sensation is a daily occurrence.
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In order to be successful, companies need to track their performance and measure it against specific goals. This is where key performance indicators (KPIs) and dashboards come in.
Learn More >Service level management is a process that provides a structured approach to the collection, measurement, and reporting of key metrics. It also aims to improve the relationship between business and IT and improve the overall quality of service.
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It's easy to understand why customer support agents might want to avoid difficult tickets. These tickets can be frustrating and time-consuming, and they don't always offer the most positive outcome.
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If you're running a service desk, then you know that client journey management is essential to keeping your clients happy.
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The goal of the communication and ticket updates process for end-users is to provide updates on tickets in a timely and efficient manner. Updates should be clear, concise, and accurate. Communication should be proactive, professional and courteous.
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It can be difficult to maintain staffing levels at your Service Desk when the workload seems to keep increasing. And it's no wonder - with more services being supported and second-level tasks shifted to the first level, there's just more for your team to handle!
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In today's business world, it is more important than ever to ensure that your resources are being used in the most efficient way possible.
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The Backlog Analysis process focuses on understanding the flow rate of tickets, the processing rates, SLAs and Client/Supplier availabilities to establish a process behaviour.
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The Mean Time To Restore (MTTR) Analysis process focuses on understanding the effectiveness of restoring a disrupted service as quickly as possible to minimize the impact on the business.
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The Client Experience Analysis process aims to establish a mechanism where data can be harvested to identify factors that have both a positive and negative impact on the Client Experience.
Learn More >In a previous blog, we were looking at general IT operational issues. In this blog, we will look at some of the issues that specifically touch the service desk.
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With analytics, your goal is normally to change how someone decides or takes an action.
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This reminded me of the same issues with the blackberry. Why can't we appreciate it when things are quite? Why must we feel that we always have to be doing things? Always have to be on. Always have to be busy. Always have to be solving problems.
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Working under stress requires dealing with constraints that are often beyond your control, such as resource or time constraints, work complexity or a lack of knowledge required to complete the task, or unforeseen changes or issues.
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The lack of an effective data collection mechanism, reporting program, and KPIs to measure business performance, can prevent an organization from truly understanding what is taking place.
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To drive urgency for change and overcome Status Quo Bias, you must educate prospects about unconsidered needs, unmet or yet unknown obstacles or missed possibilities inhibiting their business growth.
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So what makes achieving the goals of improving client experience, generating revenue, and maximizing profits so difficult in today's times?
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At a very high level, every business has three goals: generate revenue, maximize profits, and improve client experience.
Learn More >The first call resolution is an important measure of Service Desk performance because not only does it have a great influence on the overall client experience, but it also has a large impact on the total cost of ownership.
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What Impact Does IT Operational Instability Have On The Business’s Ability To Achieve Its Goals?
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A Jñāna Optimized Unified Delivery Model ensures that the Total Quality Management process focuses…..
Learn More >A Jñāna Optimized Unified Delivery Model ensures that the Total Quality Management process focuses…..
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(Full Environmental Scan Of All Services)
Application Analytics(Applications, Email, VPN, Password, Printer Issues)
Delivery Excellence Assessments(Operational Health Check of Enterprise Performance, Tower(s) Performance, or Services Performance.)
