Blogs

June 26, 2022

When There Is No Compelling Reason To Change, The Result Is Status Quo

To drive urgency for change and overcome Status Quo Bias, you must educate prospects about unconsidered needs, unmet or yet unknown obstacles or missed possibilities inhibiting their business growth.

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June 26, 2022

10 Minute Coffee Run Series: When We Reflect On The Difficulties That We Have Overcome

When we reflect on the difficulties that we have overcome in the past, continue to overcome in the present, and will continue to overcome in the future, we cannot help but feel dejected at times.

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June 26, 2022

Should You be Ashamed of the Job You Have Working at a Fast Food Restaurant?

Working at a fast-food restaurant is not something to be ashamed of. In point of fact, many people who work at fast-food restaurants have learned significant skills and capabilities that they may employ in their future professions. These skills and capacities include things like time management and customer service. 

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June 24, 2022

Hiring Someone Who Exceeds Your Own Abilities: The Dilemma of Inadequacy

So if you're ever faced with the dilemma of hiring someone who exceeds your own abilities, don't be afraid to take the plunge. It might just be the best decision you ever make.

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June 23, 2022

The Key to Motivating Uninspired Employees: Identify the Reason for Their Lack of Motivation and Apply a Targeted Strategy

If you've ever been in charge of a team, then you know that motivation is key to success. But what do you do when one or more of your employees seem uninspired? It can be difficult to figure out how to get them motivated, but don't worry — we're here to help! In this article, we'll discuss the reasons why employees may lack motivation and suggest strategies for overcoming each obstacle. Let's get started!

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June 23, 2022

10 Minute Coffee Run Series: Being Honest About Your Imperfections: Why Leaders Need to Show They're Human Too

You can't be a beacon if you show your shortcomings. If people see that there are cracks in the foundation, they'll lose faith and enthusiasm for what's ahead - how will you lead them when you yourself are lost?

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June 22, 2022

DWS Service Desk Rescue Series: Reducing Call Handle Times

So what causes high Average Handle Times and how can you reduce it? For that, we will once again refer to our Operational Management Reference Framework.

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June 20, 2022

DWS Service Desk Rescue Series: How To Improve Employee Experience (EX)

There seems to be a sudden interest in Employee Experience lately. Is it that somehow organizations just realized that employees are important and they are actually essential to the well-being of an organization? Or is it that the organizations are having challenges with Revenue, Profits, and Client Experience and they are starting to realize that disconnected employees are contributing to this? There is nothing like losing money to finally force action.

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June 18, 2022

When Your Boss Suddenly Turns Against You: How to Deal with a Negative Manager

If you've ever had a boss who suddenly turns against you, excluding and ignoring you until you feel like you're shut out of the company, then you know how difficult it can be to deal with. It's natural to feel frustrated, confused, and even angry. It can also have a profound impact on you.

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December 11, 2020

Our End-to-End Ticket Analytics Methodology and Timeline

A Jñāna Optimized Unified Delivery Model ensures that the Total Quality Management process focuses…..

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December 11, 2020

Our End-to-End Ticket Analytics Methodology and Timeline

A Jñāna Optimized Unified Delivery Model ensures that the Total Quality Management process focuses…..

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