Transforming IT Operations Through Service Performance Analytics

A blueprint for optimizing end-user experience, improving response/resolve times, and reducing service disruptions.
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Clients

About Us

Jnana Analytics provides service performance assessments and analytics services to support continuous service improvement and delivery excellence in enterprise organizations. We utilize data from ITSM tools of record and develop comprehensive diagnostic and decision-focused analyses that provide a deep view into service performance across the organization for our clients. 

With our 30+ years of global service delivery experience across 100+ complex engagements, insights from millions of ITSM records, a robust toolset, a proven operational management reference framework, a set of global use-cases, and a shift-left mindset, we provide a deep view into service performance across the organization.

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Are You Achieving
Your Business Goals?

Achieving goals in today’s challenging and turbulent economic conditions have become increasingly difficult. Businesses responding to competitive threats, technology changes, financial strains, and demanding end-users, are under enormous pressure to implement change.

The pressures are further compounded as the businesses deal with inadequate management & governance systems, ineffective processes, technology & tools prone to failures, and a dissatisfied & disconnected workforce.

Can You Relate To Some Of These Business Challenges ?

Top Senior Management Focus Areas

Senior Management's primary focus area for operations is to improve the Client Experience by Reducing Volumes and Improving Response/Resolve Times.

Our Methodology

Our Deep, Surgical, and CSI scans can be initiated as a proactive attempt to drive improvement or a reactive response to service performance issues.

Our Timeline

The standard Service Performance Analytics Timeline is 4 weeks. However, this can vary depending on the quantity and quality of the data.

The standard Delivery Excellence Assessment Timeline is 8-11 weeks. This again is dependent on the number of teams and people being assessed.

The Jnana Analytics Framework

Identify Client Pain Points

&

Business Impact

Seek clarity on the specific pain points that the business is facing

Understand the impact the pain points are having on the business

Conduct an Accelerated Assessment to further detail the pain points

Identify Goals & Objectives

&

Define Expected Outcomes

Seek clarity on the Client’s goals and objectives

Understand and define specific outcomes the Client is expecting

Establish SMART measurable goals and business outcomes

Validate Pain Points

&

Identify New Insights

Conduct data analysis to validate the Client paint points

Harvest the data to identify previously unknown insights

Conduct structured and unstructured text and sentiment analytics

Develop Action Plan

&

Communicate Finding

Communicate the findings and recommendations

Develop a set of prescriptive actions

Compare to operational management reference framework

Global Partners

What Clients Say

“This is great Asif. I thought the presentation went really well. It clearly showed where we are today and where we are headed unless we change our approach and I think that resonated with the operations team.”
Costa C

What Clients Say

“This is great Asif. I thought the presentation went really well. It clearly showed where we are today and where we are headed unless we change our approach and I think that resonated with the operations team.”
Costa C

What Clients Say

“This is great Asif. I thought the presentation went really well. It clearly showed where we are today and where we are headed unless we change our approach and I think that resonated with the operations team.”
Costa C

Recent Blogs

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June 29, 2022

10 Minute Coffee Run Series: What To Do When Mistakes Are Made?

Mistakes are inevitable in any human-driven system. The response depends on the gravity of the mistake, whether or not it is a repeated mistake, or if attempts were made to conceal the mistake.

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June 29, 2022

10 Steps to Effective Upline Management and Governance for Your Business

It is often said that success in business is all about having a clear and effective strategy. This is especially true for businesses with a complex or matrix organizational structure, which can be difficult to manage without effective upline management and governance system.

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June 27, 2022

How to Stop Overthinking: When You Can't Stop Worrying

Do you ever feel like you can't stop worrying? That you overthink every decision and can't seem to get out of your own head? If so, you're not alone. Overthinking is a common problem that many people face.

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December 11, 2020

Our End-to-End Ticket Analytics Methodology and Timeline

A Jñāna Optimized Unified Delivery Model ensures that the Total Quality Management process focuses…..

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December 11, 2020

Our End-to-End Ticket Analytics Methodology and Timeline

A Jñāna Optimized Unified Delivery Model ensures that the Total Quality Management process focuses…..

Learn More >
Why Us

Jnana Operational Management Framework

More than a reporting and dashboarding tool

Guided steps to conduct Quantitative and Qualitative Analysis

Proven approach to uncovering key patterns and trends hidden within structured and unstructured ticket data

Developed over 20+ yrs. of Global Operational experience

Focused on Operational Management, First Line Management, Upline Management, And People Management Systems

Our Services

Enterprise Ticket Analytics ( Full Environmental Scan Of All Services )
(Full Environmental Scan Of All Services)

Enterprise Ticket Analytics

This service harvests insights from all the ticket data.

READ MORE >
(Full Environmental Scan Of All Services)

Enterprise Ticket Analytics

This service harvests insights from all the ticket data.

(Full Environmental Scan Of All Services)

Enterprise Ticket Analytics

This service harvests insights from all the ticket data.

READ MORE >
Tower Ticket Analytics ( Service Desk, Deskside, Applicatuion, Infrastructure)
(Full Environmental Scan Of All Services)

Enterprise Ticket Analytics

This service harvests insights from all the ticket data.

READ MORE >
(Full Environmental Scan Of All Services)

Enterprise Ticket Analytics

This service harvests insights from all the ticket data.

(Full Environmental Scan Of All Services)

Enterprise Ticket Analytics

This service harvests insights from all the ticket data.

READ MORE >
ITSM Ticket Analytics ( Major Incident, Incident, Problem, Change, Service Request, Chat )
(Full Environmental Scan Of All Services)

Enterprise Ticket Analytics

This service harvests insights from all the ticket data.

READ MORE >
(Full Environmental Scan Of All Services)

Enterprise Ticket Analytics

This service harvests insights from all the ticket data.

(Full Environmental Scan Of All Services)

Enterprise Ticket Analytics

This service harvests insights from all the ticket data.

READ MORE >
Client Experience Analytics ( CSAT, Escalation, FCR/FCE, Response/Resolve Times, Ticket Backlogs )
(Full Environmental Scan Of All Services)

Enterprise Ticket Analytics

This service harvests insights from all the ticket data.

READ MORE >
(Full Environmental Scan Of All Services)

Enterprise Ticket Analytics

This service harvests insights from all the ticket data.

(Full Environmental Scan Of All Services)

Enterprise Ticket Analytics

This service harvests insights from all the ticket data.

READ MORE >
Application Analytics ( Applications, Email, VPN, Password, Printer Issues )
(Full Environmental Scan Of All Services)

Enterprise Ticket Analytics

This service harvests insights from all the ticket data.

READ MORE >
(Full Environmental Scan Of All Services)

Enterprise Ticket Analytics

This service harvests insights from all the ticket data.

(Full Environmental Scan Of All Services)

Enterprise Ticket Analytics

This service harvests insights from all the ticket data.

READ MORE >
Delivery Excellence Assessments( Operational Health Check of Enterprise Performance, Tower(s) Performance, or Services Performance )
(Full Environmental Scan Of All Services)

Enterprise Ticket Analytics

This service harvests insights from all the ticket data.

READ MORE >
(Full Environmental Scan Of All Services)

Enterprise Ticket Analytics

This service harvests insights from all the ticket data.

(Full Environmental Scan Of All Services)

Enterprise Ticket Analytics

This service harvests insights from all the ticket data.

READ MORE >

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